For the purposes of these Regulations, the following terms shall have the following meaning:

• Buyer - a natural person, a legal person or a defective legal person,
• Consumer - a natural person concluding a sales contract with the Seller not directly related to its business or professional activity,
• Regulations - these regulations, available at https://luwo-led.pl/regulamin,
• Store - an online store operating at the address https://luwo-led.pl/store
• Seller - company SkopLine Przylep-Źródlana 20 (lubuskie province) 66-015 Zielona Góra NIP: 973-10-71-870, REGON: 386411304

1. Through the Store, the Seller conducts retail sales, while providing electronic services to the Buyers. Through the Store, the Buyer may purchase products shown on the Store's website.
2. The Regulations define the terms and conditions of using the Store, as well as the rights and obligations of the Seller and Buyers.
3. To use the Store, including in particular to make a purchase in the Store, it is not necessary to meet specific technical conditions by the computer or other device of the Buyer. Sufficient are:
   • Internet access,
   • standard operating system
   • standard web browser,
   • having an active e-mail address.
4. The Buyer cannot make a purchase in the Store anonymously or under a pseudonym.
5. It is forbidden to provide unlawful content when using the Store, in particular by sending such content via the forms available in the Store.
6. All product prices listed on the Store's website are gross prices.

1. Through the Store, the Seller provides electronic services to the Buyer.
2. The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order in the Store. Placing an order is possible without having to create an account in the Store.
3. If the Buyer decides to set up an account in the Store, the Seller also provides the Buyer with an electronic service consisting in setting up and maintaining an account in the Store. The account stores the Buyer's data and the history of orders placed by him in the Store. The Buyer logs in to the Account using his e-mail address and a password defined by him.
4. Setting up an account in the Store is done by completing and sending, using the Store's automatic mechanism, a registration form. Upon sending the registration form, an agreement for maintaining an account in the Store is concluded between the Buyer and the Seller. The contract is concluded for an indefinite period, and the Buyer may terminate this contract with immediate effect at any time by deleting the account.
5. Services are provided electronically to the Buyer free of charge. However, sales contracts concluded via the Store are payable
6. In order to ensure the safety of the Buyer and the transfer of data in connection with the use of the Store, the Seller takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.
7. The Seller takes steps to ensure the proper functioning of the Store. The Buyer should inform the Seller about any irregularities or interruptions in the functioning of the Store.
8. Any complaints related to the functioning of the Store may be submitted by the Buyer via e-mail to the e-mail address biuro@luwo-led.pl. In the complaint, the Buyer should provide the name and surname, correspondence address, as well as the type and date of the irregularity related to the functioning of the Store. The Seller will consider all complaints within 14 days of receiving the complaint and will inform the Customer about its settlement to the e-mail address of the complainant.

1. The buyer can place an order as a registered customer or as a guest.
2. A registered customer is a Buyer who has an account in the Store. The Buyer can set up an account from the "My Account" tab or when placing an order.
3. In order to place an order, the Buyer is obliged to take the following steps:
   • select the product or products being the subject of the order by clicking the "Add to cart" button,
   • from the basket view, click on the "Proceed to checkout" button,
   • log in to your account in the Store, set up an account or select the "Buy as a guest" option - does not apply to the Buyer who logged in to his account before starting to place an order,
   • provide the address for shipping the order and invoice data - if the Buyer has previously added certain data to the account, he may select these data without having to re-enter them or provide other data,
   • choose the method of delivery and payment for the order,
   • read the Regulations and accept them - the Buyer accepts the Regulations only if he has read its content and actually accepts its provisions; acceptance of the Regulations is voluntary, but necessary to place an order,
   • click on the "Buy and pay" button.

4. If the Buyer has chosen the payment method for the order in the form of payment via the tpay.com website, after clicking the "Buy and pay" button, the Buyer will be transferred to the transaction page of the tpay.com website to make the payment for the order. After making the payment, the Buyer will be redirected back to the Store's website with order confirmation. At this moment, the contract for the sale of products covered by the order is considered concluded between the Buyer and the Seller.
5. If the Buyer has chosen a payment method for orders other than payment via tpay.com, after clicking the "Buy and pay" button, he will be immediately transferred to the order confirmation page. At this moment, the contract for the sale of products covered by the order is considered concluded between the Buyer and the Seller.
6. In the order form, the Buyer must provide true personal data. The buyer is responsible for providing false personal data. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer has provided false data or when the data raises the Seller's reasonable doubts as to their correctness. In this case, the Buyer will be informed by phone or e-mail about the Seller's doubts. In such a situation, the Buyer has the right to explain all circumstances related to the verification of the accuracy of the provided data. In the absence of data allowing the Seller to contact the Buyer, the Seller will provide any explanations after the Buyer makes contact.
7. The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their truthfulness and correctness, although he has such a right in accordance with section 6 above.

1. The buyer can choose from the following forms of order delivery:
   • post courier delivery, cost PLN 30, approximate delivery time: 3-7 working days from the moment of order completion,

2. The cost of delivery is borne by the Buyer, unless the Seller specifies otherwise in the Store.
3. The buyer can choose from the following payment methods for the ordered products:
   • transfer to the Seller's bank account,
   • payment via tpay.com (fast internet transfers).

1. After the Buyer places an order in accordance with the procedure described in § 4 of the Regulations, an order confirmation will be sent to the Buyer's e-mail address.
2. If the Buyer has chosen the payment method in the form of a transfer to the Seller's bank account, he is obliged to pay for the order within 7 days from the conclusion of the contract.
3. The execution of the order consists in its preparation for shipment to the Buyer. The order is considered completed when the order is prepared for shipment.
4. Order processing time up to 7 business days from the moment the payment is credited to the Seller's account.
5. If the order includes more than one product, the order completion time is the longest time indicated in the description of the product included in the order.
6. The order completion time is counted from the moment of payment for the order, unless the Buyer has chosen the cash on delivery method - then the order completion time is counted until the conclusion of the contract.
7. After completing the order, the Seller will send a confirmation of the order to the Buyer's e-mail address and will start shipping the order to the Buyer.
8. The shipment of the order to the Buyer is carried out in the manner chosen by the Buyer in accordance with § 4 para. 1 of the Regulations.
9. The delivery time of the order to the Buyer depends on the shipping method selected by the Buyer and is counted from the date of order fulfillment in accordance with § 6 para. 3 of the Regulations.

1. A consumer who has concluded a distance contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the purchased items.
2. The right to withdraw from the contract does not apply to the contract:
   • in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs (Article 38 point 3 of the Act of May 30, 2014 on consumer rights)
3. In order to withdraw from the contract, the Consumer must inform the Seller about his decision to withdraw from the contract by an unequivocal statement - for example, a letter sent by post, fax or e-mail.
4. The consumer may use the model withdrawal form available at Withdrawal form however, it is not mandatory.
5. In order to meet the withdrawal deadline, it is enough for the Consumer to send information regarding the exercise of the Consumer's right to withdraw from the contract before the withdrawal deadline expires.
6. The consumer is obliged to return the product to the Seller or hand it over to the person authorized by the Seller to collect it immediately, but not later than 14 days from the date on which he withdrew from the contract, unless the Seller proposed that he would collect the item himself. To meet the deadline, it is enough to send back the product before its expiry.
7. The consumer bears the direct cost of returning the item.
8. In the event of withdrawal from the contract, the Seller returns to the Consumer all payments received from the Consumer, including the cheapest cost of delivery of products available in the Store (if the cost was covered by the Consumer) immediately, and in any case not later than 14 days from the date on which the Seller was informed about the execution the right to withdraw from the contract. The refund will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution. In any case, the Consumer will not incur any fees in connection with the form of payment refund.
9. If the Seller has not offered to collect the item from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the item back or the Consumer provides proof of its return, depending on which event occurs first.
10. The consumer is liable for a decrease in the value of the product as a result of using the product in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.

1. The Seller is obliged to provide the Buyer with a defect-free product.
2. The Seller is liable to the Buyer if the product sold has a physical or legal defect (warranty for defects).
3. If the sold product has a defect, the Buyer may:
   • demand replacement of the product with a defect-free one,
   • demand removal of the defect,
   • submit a price reduction statement,
   • submit a declaration of withdrawal from the contract.
4. If the Buyer finds a defect in the product, he should inform the Seller about it, at the same time specifying his claim related to the defect found or submitting a statement of appropriate content.
5. The buyer may use the complaint form available at Complaint form however, it is not mandatory.
6. The Buyer may contact the Seller both by traditional mail and by e-mail.
7. The Seller will respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint to him using the means of communication with which the complaint was submitted.
8. Details regarding the Seller's warranty for defects are regulated by the provisions of the Civil Code (Articles 556 - 576).

1. The seller agrees to submit any disputes arising in connection with the sale of goods to mediation. Details will be determined by the parties to the conflict.
2. The consumer has the option of using out-of-court methods of dealing with complaints and pursuing claims. Among other things, the Consumer has the option of:
   • apply to a permanent amicable consumer court with a request to settle a dispute arising from the concluded sales contract,
   • apply to the voivodship inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Buyer and the Seller,
   • use the assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection.
3. More detailed information on out-of-court methods of dealing with complaints and redress can be found on the website http://polubownie.uokik.gov.pl.
4. The consumer may also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract.

1. The Seller reserves the right to introduce and cancel offers, promotions and to change the prices of products in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change.
2. The Seller reserves the right to make changes to the Regulations. For contracts concluded before the amendment to the Regulations, the Regulations in force on the date of conclusion of the contract shall apply.
3. Buyers who have an account in the Store about any change to the Regulations will be notified by e-mail to the e-mail address assigned to the account. In the event of non-acceptance of the content of the new Regulations, the Buyer has the right to terminate the account maintenance agreement at any time by deleting the account or submitting an appropriate statement to the Seller, in any form, on termination of the account maintenance agreement.
4. These Regulations are valid from 04/11/2019.